FAQ
We undertake to deliver the orders up to 7 business days with home delivery and collection from the store in Bloomfield, Kiryat Shalom or the PICK UP service. In case you chose self-pickup, you must arrive only after receiving an SMS message - 'Your order is ready for pick-up'.
You must make sure that the details with which you connected to the website (the login/join button on the website) are correct and written in a standard way in all the registration fields. That is: first name only in the designated field, last name only in the designated field, address only in the designated field, email only in the designated field and phone only in the designated field.
The order confirmation will be sent to the email within 30 minutes from the moment the order is received.
The coupon code can be entered on the 'shopping cart' page. Please note that you have typed all the coupon details, including letters and numbers. You cannot use more than one coupon.
In this case, contact our customer service at the following email: [email protected]. You must attach your subscription number to the 'Leaan' account to the email
No, only one coupon can be entered per order.
It will not be possible to add/change items in the order after it has been completed.
As long as the order has not been processed in the warehouse, it will be possible to cancel. If the order has gone out to the customer, the customer must accept the order and then come to the store/contact customer service if he wishes to cancel.
After the order has been placed, name/size changes will not be allowed on the custom-made shirt.
In addition, it will not be possible to return/exchange the item.
Yes. All purchases through our website are secure
Very simply, you can recover your password to the site quickly in the personal area. Another recovery option is to click on "Forgot password" while logging in to the website. After that you will be asked to fill in the email address with which you registered on the website and the password recovery email will be sent to you there. Now you can choose a new password and go shopping on the website again.
Yes, it is always better to be a registered user on the website so that you can log in and see the entire purchase history and get more details on the personal page.
On the site you can pay by credit only and there is a defined option for payments. Cash payment is only available in the official store.
Sure, you can come to our store in Bloomfield and make an exchange.
Exchange or return of a product purchased on the website can be done within 14 business days from the day of receiving the shipment. The exchange will be made by the customer, exclusively at the store in Bloomfield. Exchange/return of an item to the Bloomfield store will only be possible with a ticket on the item and presentation of a receipt. In special cases, you can contact [email protected]
