Regulations of the Maccabi Tel Aviv online store website

1.   general

1.1.        The website https://shop.maccabi-tlv.co.il/ (hereinafter: the ” Website “) is a website, which is an online store for the sale of products and services to consumers in Israel (hereinafter: the ” Products “). The owner and operator of the website is the Maccabi Tel Aviv Football Club Limited Partnership, whose number is 550268502 of 37 Shaarit Israel Street, Tel Aviv (hereinafter: the ” Operator “).

1.2.       The provisions of this regulation will apply to any action you take on the site, and will form the legal basis in any matter between you and the operator. Therefore, you are requested to read these regulations in full and carefully. Browsing and/or any action on the site constitutes your agreement to accept and follow the regulations. Therefore, if you do not agree to any of its terms, you are requested not to make any use of the site.

1.3.       It should be emphasized that every person who performs an action on the site declares that he is aware of the site’s regulations and the rest of the instructions and conditions displayed on the site and accepts them, and that he and/or anyone on his behalf will not have any claim and/or claim against the operator and/or operators of the site and/or anyone on their behalf.

1.4.       The operator reserves the right to change the regulations from time to time at its sole discretion and without the need to give notice and/or advance notice.

1.5.       The user agrees that the operator’s computer records regarding the operations carried out through the site will be prima facie evidence of the correctness of the operations.

1.6.       The photographs and/or drawings of the products displayed on the website are for illustration only and do not bind the operator and/or operators of the website and/or anyone on their behalf. It is agreed and clarified that the operator will make a reasonable commercial effort to present to website users photos and data as accurate as possible regarding the products. A pen error was made in describing which of the products, this will not obligate the operator. The color catalog on the website is intended for illustration only and there may be differences between the colors shown on the website, some or all, and the colors actually sold. A mistake was made in the description of the color and/or the visibility of the color and/or the way the color appears on the user’s screen, this will not obligate the operator.

1.7.       The operator does not undertake to keep stock of all the products whose pictures appear on the website.

1.8.       The operator does its best to ensure that the information displayed on the website is the most complete and accurate information, but it will be clarified that, in good faith, inaccuracies or errors may appear in it, for which the operator and/or anyone on its behalf will not bear any responsibility arising from or related to them.

1.9.       The operator is entitled to update the prices of the products on the website and the shipping rates from time to time and without the need for prior notice. The valid price in relation to the order placed is the price that was published when the order process was completed (which includes the delivery of credit card information). If the prices were updated before completing the order process, the website user will be charged according to the updated prices.

1.10.    All product prices as shown on the website are quoted in NIS (new shekels). The prices include VAT, if it is applicable by law, and do not include shipping fees.

1.11.    The operator may offer promotions, benefits and discounts on the website. The operator may at any time, at its sole discretion, stop these promotions, benefits and discounts, replace or change them, without the need to give any advance notice, unless otherwise stated in the relevant promotion regulations.

1.12.    The terms of use of the site apply to the use of the site and the services included in it using any computer or other communication device (such as a cell phone, handheld computers of various kinds, etc.). Also, they apply to the use of the website whether through the Internet or through any network or other means of communication.

1.13.    The operator makes no commitment, because the prices of the products on the website are discounted from the prices of the products at the points of sale and the prices on the website should not be relied on as if the operator has undertaken to offer them at a discounted price.

2.   Use of the site

2.1.       Any user may order and make purchases, subject to the fulfillment of the cumulative conditions listed below:

2.1.1.      The user is qualified to perform binding legal actions.

2.1.2.      The user is an adult, over the age of 18, and has an e-mail address. If you are a minor (under the age of 18) or you are not entitled to perform legal actions without the permission of a guardian, your use of the website will be seen as if you have received the permission of the guardian.

2.1.3.      The user has a valid Israeli ID card or a corporation legally incorporated and registered in Israel.

2.1.4.      The user has a valid credit card legally issued by one of the credit card companies also active in Israel.

2.2.       The operator reserves the right to prevent access to the site and/or parts of it, to any user, including users who have previously used the site, all at the operator’s sole discretion and without the need for prior notice, without detracting from any other remedy available to it under any law.

2.3.       The operator is entitled to stop the activity of the site, in whole or in part, for a limited time or permanently, to reduce and/or limit it, all without any prior notice.

2.4.       Without detracting from the above, the operator may prevent use of the website, the user or the general public in any case where:

2.4.1.      a condition of this regulation has been violated;

2.4.2.      Incorrect and/or incomplete details were provided by a user;

2.4.3.      An act or omission has been committed that could lead to a fear of harming the operator and/or the website and/or the information appearing on the website and/or other users.

3.   The manner of sale

3.1.       For each product offered for sale  (both in regular sales and in auctions) an “action page” is displayed, the sales page includes the name of the product or service offered for sale, the price or service offered for sale, the shipping price and the price including shipping fees (hereinafter: “the action page“) In the case of an auction, additional details will appear as specified in section 4.2 below.

3.2.       To order a product, you must first select the desired product, including size, color and quantity. After that, basic details such as name, address, e-mail address, phone number and credit card number must be typed (hereinafter: ” order form “) and then the user becomes the “performer of the action”. In order for the order to be carried out quickly and without problems, it is necessary to provide the correct details, otherwise the operator will not be able to guarantee the execution of the order. If incorrect details are provided when placing the order, the operator will not be able to guarantee that the products will reach their destination. In the event that the products are returned to the operator due to incorrect details, the operator will be charged for shipping and handling fees. Make sure to fill in accurate and up-to-date details.

3.3.       After performing the operation, the credit card details will be verified through the clearing company and after receiving approval from the credit company and performing the CHECK OUT operation by the operator of the operation, an appropriate notification will be given that the operation has been approved, emphasizing that the order will be completed into a purchase only after the operator receives approval from the company The credit cards for making the charge, in accordance with the work procedures that exist between them and the operator. Confirmation of the order will be sent to the e-mail address entered by the operator.

3.4.       The operator will not be held responsible for any damage of any kind, indirect or direct, caused to the operator or anyone on his behalf, if information you entered on the website is lost or reaches a hostile party and/or is used without authorization.

3.5.       It will be clarified and emphasized that the sending of the e-mail does not constitute evidence of the performance of an action and does not bind the operator. The records of the operator’s data processing computer, which maintains a computerized record of all operations on the aforementioned site, will constitute prima facie evidence of what is stated therein.

3.6.       The operator of the operation will be charged for the cost of the product or service purchased by him, by credit card, after the operation has been performed.

3.7.       Submitting false information knowingly or without authorization may constitute a criminal offense. Civil and/or criminal legal measures may be taken against the sender of false details, including claims for damages for damages caused to the operator due to the disruption of the sales procedures.

3.8.       In the event that the transaction was not approved by the credit company, the operator of the operation will receive an appropriate notification. In order to complete the order and make the purchase, the operator of the operation will be required to establish a telephone contact with the operator’s customer service center. It will be clarified and emphasized that the operation of ordering and purchasing will be considered complete only after the verification of the credit information and confirmation of the payment By the operator of the operation and the credit company. In the aforementioned case, the delivery dates will be calculated only from the date of approval of the transaction by the credit card company. Without final approval from the credit company regarding the order and purchase operation, the order will be void and the operator will not be obligated to the operator in any way, including keeping the product in stock.

3.9.       The purchase can be completed by providing credit information to the operator’s telephone reservation center. In such a case, the order and purchase operation will be considered complete only after the credit information has been provided by the operator and the approval of the credit company has been received. In the aforementioned case, the delivery dates will be calculated only from the date of approval of the transaction by the credit card company. It will be clarified and emphasized that, if the operator of the operation chose the option of establishing a telephone contact for the purpose of receiving the credit information, and the operator of the operation did not contact the operator by telephone and/or via e-mail within 7 days from the date of the request, the operator will be entitled to cancel the order and purchase.

3.10.    Confirmation of the order and purchase operation and the operator’s commitment to supply, is conditional on the product being actually available in the operator’s warehouses at the requested delivery date and/or at the time of the order. It should be emphasized and clarified that there may be situations in which, although a certain product is shown on the website as being in stock, in fact it is not in stock and cannot be delivered – in these situations the order will be canceled and the operator of the operation will not have any claim and/or claim in this regard for any type of damage, including damage direct or indirect damage, which was caused to him and/or to a third party, subject to the return of the amount paid to the operator by the customer as an exclusive remedy.

4.   The method of sale

4.1.       Regular sale

4.1.1.      A list of products is displayed on the website, including all the details about the product or service offered for sale and the price as determined in advance, the sale through the website is until stocks last.

4.1.2.      Completion of the sale procedure is conditional on the approval of the credit company and that the requested product is available in the online store warehouse at the time of completion of the sale procedure.

4.2.       Auction

4.2.1.      An auction method is a sale in which products are offered for sale in a maximum quantity as determined by the operator, at the highest price.

4.2.2.      In an auction, the action page will display the lowest price that can be offered to purchase the product (hereinafter: the ” minimum price “) and/or the jump amount by which an offer can be made above the minimum price (hereinafter: the ” allowed jump amount “), as well as the number of units offered for sale For any product up for auction.

4.2.3.      It is not possible to offer bids that are lower than the minimum price or not in accordance with the allowed jump amount.

4.2.4.      It is clarified that the amount of the allowed jump can be changed during the auction procedure, and everything is at the operator’s discretion.

4.2.5.      In the product’s auction arena, the participating customer will be able to see the bids of all the other participants in real time and add an additional amount to the high bid (according to the allowed jump amount). It is clarified that the addition will be made in multiples of the allowed jump amount only, as determined on the action page.

4.2.6.      In the event that there are a number of offers of the same amount, the offer submitted at the earlier date will be selected.

4.2.7.      In an auction in which only one unit of a product is offered, each participant will be allowed to make a bid and on condition  which is higher than the minimum price as shown on the action page. In an auction in which a number of units of the same product are offered, each bidder may offer the same price as the highest bid, depending on the number of units offered for sale (or a higher price, depending on the allowed jump amount).

5.   Delivery, transport and delivery dates

5.1.       The operator will ensure the delivery of the products purchased on the site, to the address as typed on the action page, within the time specified on the product’s action page, unless explicitly stated otherwise. The operator will act to deliver the products in accordance with the delivery conditions stated on the action page, subject to full payment via credit card.

5.2.       The operator will not be responsible for a delay in delivering the product in the following cases:

5.2.1.      Force majeure and without prejudice to the generality of the above, war, hostilities, state of emergency and natural disasters.

5.2.2.      A strike at suppliers of services or goods necessary for the production and/or transportation of the products.

5.2.3.      Any reason beyond the operator’s control.

5.3.       In the areas with limited access in terms of the courier company, the operator and/or the courier company will be allowed to deliver the products to the customers in a nearby and acceptable place and this in advance coordination with the customer.

5.4.       The delivery times of the products and/or services as indicated on the action page include only business days, that is, Sunday-Thursday (not including Friday, Saturday, holiday evenings and holidays).

5.5.       Self-collection of the products can be carried out at one of the operator’s branches, the customer will arrive at one of the operator’s branches only after receiving a text message to the mobile phone or an email or phone message from the operator informing about the arrival of the product at the selected branch.

5.6.       The products are delivered to the house by a courier company.

5.7.       The term “transportation and delivery” in these regulations mean: all the necessary actions from the moment the product is received in the supplier’s warehouse until it is actually delivered to the customer. These actions include receiving, sorting, packing, marking, shipping, delivery and safe.

5.8.       In some cases it is possible that a product appearing on the website is out of stock. In such a case the buyer will be contacted. The buyer will be credited and the order will be cancelled.

5.9.       In the event of a technical malfunction and/or a technical failure in the website system, the operator will be entitled to cancel the orders made and to credit the buyer with the full amount paid.

5.10.    postage

5.10.1.   The shipping fee will be paid by the buyer as part of the payment for the product if there is a shipping fee.

5.10.2.   It is agreed that in the case of self-collection of the products by the buyer as stated in section 5.5 above, no shipping fees will be charged to the buyer.

6.   Customer Service

6.1.       For questions about the products displayed on the website, you can contact the operator’s service representatives via the “Contact” page on the website.

6.2.        For more details about the site and its activities, you can contact the operator’s customer service by e-mail  [email protected]  and phone number  079-6079615 between 10:00 and 16:00.

6.3.       Customer service representatives will be happy to be at your service for any question regarding the purchase process and any other issue in order to make the purchase experience pleasant and simple and fast.

7.   Cancellations and exchanges

7.1.       What is stated in these regulations is subject to the Consumer Protection Law, 1981 (hereinafter: ” the Law “) and its regulations. In any case of contradiction and/or inconsistency between what is stated in these regulations and the provisions of the law, the provisions of the law shall prevail.

7.2.     A transaction cancellation check will be carried out by sending a cancellation notice (hereinafter: ” Cancellation Notice “) in one of the following ways:

7.2.1.      By email: [email protected] ;   

7.2.2.      by phone 079-6079615 ;

7.2.3.      By registered mail to the address Shaarit Israel Street 37, Tel Aviv-Yafo.

7.3.       The user may cancel the transaction he made on the site in accordance with the provisions of the law and receive a refund for it, all subject to the following:

7.3.1.      The user will be entitled to cancel the purchase transaction from the date of its execution and up to 14 days from the date of receipt of the products or from the date of receipt of the document containing the details listed in section 14c(b) of the law (whichever is later). Notwithstanding the foregoing, a user who is a person with a disability, a senior citizen or a new immigrant, as these terms are defined below, may cancel the purchase transaction within 4 months from the date of its execution, from the date of receipt of the product subject to the transaction or from the date of receipt of the document containing the details listed in section 14c(b) of the law , according to the case, according to the later, provided that the entering into the transaction included a conversation between the representatives of the site and the user, including a conversation through electronic communication. In this section: “A person with a disability” – as defined in the Law on Equal Rights for Persons with Disabilities, 5588-1998; “Senior citizen” – a person who has reached the age of 65; “A new immigrant” – a person who has not yet passed five years from the day he was issued an immigrant certificate or Certificate of Eligibility.

7.3.2.      If a user who is a person with a disability, a senior citizen or a new immigrant has requested to cancel a purchase transaction, the website representatives may require him to show them a certificate proving that he is a person with a disability, a senior citizen or a new immigrant. In accordance with the aforementioned requirement, the user will present to the representatives of the site one of the documents listed in section 14C1(d) of the law, as the case may be, or provide them with a copy of it, including through electronic communication.

7.3.3.      To the extent that the user received the product subject to cancellation, he will make it available to the operator in the place where it was delivered and inform the operator of this. Make sure that the product is returned in its original packaging (including labels) and without damage and/or defect of any kind.

7.3.4.      A refund will be made by crediting the credit card on which the transaction was made or in the manner in which the payment was made (as long as it is made by other means), and this will not be later than 14 days and subject to compliance with the requirements of the law.

7.3.5.      In the event that a user cancels a transaction according to the provisions of these regulations not due to a defect in the product he purchased or due to a discrepancy between the product he purchased and the details provided to him according to sections 14c(b) of the law or due to the failure to deliver the product he purchased at the time indicated by the operator or due to another violation by the operator of the terms of sale, The operator may, at its discretion, charge a cancellation fee at a rate not exceeding 5% of the price of the purchased product or NIS 100, whichever is the lower. The user shall state his name and identity number in every cancellation notice.

7.3.6.      Exchange and/or credit and/or return will not be possible for a single item purchased as part of a set.

7.3.7.      Exchange and/or credit and/or return will not be possible for a product that is produced especially for the consumer according to special measurements and requirements (for example: in the case of purchasing a shirt with a name and/or number that do not appear in the catalog on the website)

8.   Cancellation of a purchase transaction by the operator and termination of website activity

8.1.       In any case in which, due to force majeure, the operator is prevented from managing the website properly, delivering the products or fulfilling another of its obligations, the operator will be entitled to cancel the contract with the users, all or some of them.

8.2.       If there are changes in the tax rates and/or levies applicable to the products and/or services between the date of publication of the product and/or its purchase on the website and the scheduled delivery date according to the conditions of purchase of the product and/or service, the operator may cancel the contract with the users, all or some of them and/or stop website activity.

8.3.       Without detracting from the above, if after completing an order and purchase it is discovered that the product is out of stock, the operator may cancel the purchase transaction or offer an equivalent replacement product.

8.4.       If there is an error in the printing, in the description of the product and/or service, in its price, in the terms of payment, in the image of the product or in any other printing material or in the information received from the user, the operator may cancel the specific purchase transaction and entitle the customer to a refund of the amount actually paid.

9.   Warranty and service

9.1.       The operator will not be responsible and will not bear any direct, indirect, consequential or special damage caused to the user and/or to a third party, as a result of use or purchase through the site, other than according to these regulations – whatever the cause of the claim – including loss of income and/or prevention profit they will make for any reason.

9.2.       In any case, the operator will not bear any responsibility that exceeds the value of the purchased product, as well as, for any damage that is not direct.

9.3.       The operator is not responsible for the use made by the user that is not in accordance with the instructions of the manufacturer and/or the operator, including washing and/or any other use of the products sold through the website.

9.4.       The management of the operator will do its best to deliver quality products at the requested time. If the user believes that the product he purchased through the website or the services is defective in some way, he is invited to contact the customer service at 079-6079615 or by email: [email protected] and the operator will handle the request as soon as possible.

10.    Intellectual Property

10.1.    All intellectual property rights in the operator, including the patents, copyrights, models, methods and trade secrets, are the property of the operator only. These rights apply, among other things, to the graphic design of the operator’s website, its databases (including product lists, product descriptions, etc.), the website’s computer code, its web address and any other detail related to its operation.

10.2.    Do not copy, reproduce, distribute, sell, market and translate any information from the site (including trademarks, images, texts and computer code) without obtaining the express written permission of the operator in advance.

10.3.    You may not make any commercial use of the data published by the operator, in the operator’s database, in the product lists appearing on the website or in other details published within it without obtaining the operator’s prior written consent.

10.4.    The operator’s name, as well as the brand name (Maccabi Tel Aviv Football Club), the operator’s trademarks (whether registered or not) – are all the property of the operator only. Do not use them without obtaining the written consent of the operator in advance.

10.5.    Icons Any information and/or display that appears on the site, including graphics, design, verbal presentation, trademarks, logos, as well as the editing and presentation of these, are the exclusive property of the operator. Any use of this property of the operator will be made according to the provisions of these regulations only.

10.6.    Do not make any use of any trademark or design of a product or model that appears on the website or in the photographs found on the website, which are the intellectual property of the operator.

11.    Policy regarding usage privacy

11.1.    Since the operator respects the privacy of the users of the website, the operator has decided to publish its policy regarding the protection of privacy on the website, and it undertakes towards the user to comply with this policy. The purpose of the policy is to explain the practices of the operator in relation to the privacy of the users of the website, and how the operator uses the information given to it by the users of the website or collected by it while using the website.

11.2.    When using the site’s services, information about you is collected. Some of the information identifies you personally, i.e. your name and address, the payment methods you used, etc. This is the information you provide knowingly and willingly, for example when you register on the site. Some of the information does not identify you personally and is not stored together with your details. This is statistical and cumulative information. For example, advertisements you read on the site, the pages you viewed, the offers and services that interested you, and more. For the avoidance of doubt, any non-personal information that is related or linked to any personal information will be considered personal information as long as this relationship exists.

11.3.     Website registration . To the extent that personal details are required when registering for the website or when purchasing products, the operator will only ask you for the information directly necessary to purchase the products.

11.4.     the database . The collected data will be stored in the database of the operator and under its responsibility.

11.5.    The use of information . The use of the collected information will be done only in accordance with this privacy policy or according to the provisions of any law, in order to:

11.5.1.    enable  use various services on the website;

11.5.2.    improve and enrich the services and content offered on the website;

11.5.3.    modify or cancel existing services and content;

11.5.4.    for the purpose of purchasing products – including publishing information and content;

11.5.5.    To adapt the ads that will be displayed when you visit the site to your interests.

11.5.6.    To provide users with notifications regarding the services provided and/or to be provided by the operator and/or someone on its behalf.

11.5.7.    To provide support and service to the user, by the operator and/or through third parties.

11.6.    The information that will be used by the operator will mainly be statistical information, which is not personally identifiable. The operator may disclose non-personal information to third parties at its discretion.

11.7.    Electronic direct mail and SMS messages; The operator informs the user that the details provided by the user will be used by the operator and/or related entities for the purpose of sending messages in connection with the operator’s activities, including offers to purchase the operator’s products and updates regarding promotions and special benefits, promotional mailings and/or other messages to the audience of fans. You may, at any time, request to be removed from the operator’s mailing list, including by clicking on the removal link at the bottom of each email message sent to you.

11.8.    Providing personal information to a third party . The operator will not transfer your personal details and the information collected about your activity on the site to third parties except in the cases listed below:

11.8.1.   If you purchase products and services from third parties who offer them for sale through the website, these third parties will be provided with the information they need to complete the purchase process (as required);

11.8.2.   In the event of a legal dispute between you and the operator that would require the disclosure of your details;

11.8.3.   If you perform actions on the site that are contrary to the law, including in order to detect, prevent or otherwise deal with fraud, or security problems;

11.8.4.   In order to comply with any law in response to a legal proceeding, disclosure order or request from a government authority;

11.8.5.   If the operator sells, subcontracts or transfers in any way its activity and/or the activity of the website to any third party – as well as in the event that it merges with another entity or merges the activity of the website with the activity of a third party, all subject to prior notice being given before transferring the information to the third party according to this section , obtaining consent (to the extent that said consent is required by law) and providing the option of removing the details from the database before transferring them to a third party and in accordance with the provisions of the Privacy Protection Law.

11.8.6.   according to your express permission before disclosure.

11.9.     – Cookies The operator’s site uses “cookies” for regular and proper operation, including to collect statistical data about the use of the site, to verify details, to adapt the site to your personal preferences and information security needs. Modern browsers include an option to avoid receiving cookies. If you do not know how to do this, check the help file of the browser you are using.

11.10. Third party advertisements . The operator allows other companies to manage the array of advertisements on the websites. The ads you see when visiting my sites come from the computers of those companies. To manage their advertisements, these companies place cookies on your computer. The cookies  Allowing them to collect information about the sites where you viewed the advertisements they placed and which advertisements you viewed. The use that these companies make of cookies  Subject to their privacy policy and not to the operator’s privacy policy.

11.11. Information security . The operator implements up-to-date information security systems and procedures on its sites. While these systems and procedures reduce the risks of unauthorized intrusion, they do not provide absolute security. Therefore, the operator does not guarantee that its services will be completely immune from unauthorized access to the information stored in them.

11.12. Right to review information . According to the Privacy Protection Law, 1981 – 1981, every person has the right to review the information about him that is held in a database. A person who has reviewed the information about him and finds that it is not correct, complete, clear or updated, may contact the owner of the database with a request to correct the information or delete it. Such an application should be addressed to the operator at 37 Shaarit Israel, Tel Aviv-Jaffa or by email: .[email protected]

In addition, if the information in the operator’s databases is used for the purpose of contacting you personally, you are entitled according to the Privacy Protection Law, 1981, to demand in writing that the information relating to you be deleted from the database.

11.13. Changes to the privacy policy . In any case where substantial changes are made to this policy in the instructions regarding the use of personal information you provided, a notice will be published on the home page of the site.

12.    Additional conditions

12.1.    The operator is not responsible for the content published in the links on the site that lead to other sites that can be reached through the same link, if there are any. The operator does not guarantee that the link will lead the user to an active website.

12.2.    The interpretation and enforcement of these regulations and/or any action or conflict arising from it, will be done in accordance with the laws of the State of Israel, and will be clarified, if necessary, in the court in Tel Aviv-Jaffa.

12.3.    Unless otherwise stated, any mention of the operator in these regulations means Maccabi Tel Aviv Football Club Limited Partnership, whose number is 550268502, including its related corporations, its shareholders, its officers and those on its behalf.