We have put together a number of questions that may help you during the purchase process, and save you a lot of time. If you did not find the answer you were looking for, you can contact customer service in the following ways:
• Recommended! at our email address [email protected]
• Message in MESSENGER on our Facebook page
• Answering the phone between the hours of 10:00-16:00 Sunday-Thursday 079-6079615
Please be sure to write down in detail the case you would like help with. Please attach the order number and photos if necessary.
What are the delivery times?
We undertake to deliver the orders up to 7 business days with home delivery and pickup from the store in Kiryat Shalom. In case you chose self-pickup, you must arrive only after receiving a notification – your order is only ready for pick-up after receiving it, please note that in light of the situation there may be delays. SMS.
How will I know that my order has been received?
The confirmation of the order will be sent to the email within 15 minutes of receiving the order.
I have a discount/credit coupon, how can I use it?
During the November holidays, the use of coupons will not be approved.
Can two coupons be used?
Coupons cannot be used during the November holidays.
Can I combine several orders I made?
No, due to the expected load, it will not be possible to consolidate orders.
Can items be added to the order after it has been completed?
It will not be possible to add items to the order once it has been completed.
Is it possible to change the size after placing the order?
Orders made during the Hello Friday period will not be able to be changed after the order has been completed.
Is it possible to cancel the order?
As long as the order has not been processed in the warehouse, it will be possible to cancel. If the order has gone out to the customer, the customer must accept the order and then come to the store/contact customer service if he wishes to cancel.
Is the site secure?
Yes. All purchases through our website are secure.
I forgot my username/password, how do I recover?
There is no need to restore, you can use the existing user, register again, or order as a guest.
Is it possible to order without registering on the website?
Definitely, you can order as a guest.
Can I pay in cash / are there payments?
You can pay on the website in installments, at the club’s official stores in Bloomfield and Kiryat Shalom you can pay in advance.
Questions about exchanges/returns:
I purchased products and after receiving the delivery the size does not fit, is it possible to exchange?
Of course, you can come to our stores and make an exchange, there are no exchanges through couriers..
How can I exchange or return an item I purchased?
Exchange or return of a product purchased on the website can be done within 14 business days from the day of receiving the shipment. The exchange will be made by the customer.
Are the YELLOW FRIDAY deals also available in the store?
The promotions are also valid in stores.
What are the opening hours of the stores?
The store in Bloomfield – will be open on days: Sunday – Thursday 10:00-18:00 Friday – 10:00-14:00.
The store in Kiryat Shalom – will operate on days: Sunday, Tuesday and Thursday 12:00-18:00.
Is it possible to find out by phone about the availability of products/sizes in the store?
During the days of the sale, it will not be possible to check/save products.